FAQ

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At the 'Refining Stage' in our design protocol, we will fix the cost and the full payment must be received at the time of booking the Design Studio. Cancellation can be made before 48hrs only. As the compensation for cancellation, we charge a fee of £40.00 or whichever is higher and the balance amount will be returned. Once confirmed for printing and the order cancelled, a cancellation charge of £35.00 or whichever is higher and the balance amount will be returned. Once the print job is already placed on the printing plate (so-called Pooling), no refund is made, as the automated printing process cannot be stopped from this point. Learn more.

Yes, You can. There is a charge for printing the real proof, which will vary from product to product.

Yes. Provided the design been confirmed and the payment made.

Yes, We give you the approximate delivery date when you have confirmed for the print. We will send you emails/text message on request that will inform you of the status of your order. Once the order dispatched to the courier company, we can send you the tracking link if you leave with us an e-mail/Mob Number.

No, Delivery charge in the UK is different regionally. However, our price is always clubbed with the delivery charge and VAT if applicable.

The Bank details are given at the headder of the invoice. You can make a BACS/ Paypal/ Debit card/ Credit card Payment. Contact us for details.

All your Artwork must be in CMYK format and should be flattened for the elements to be embedded. It all depends on the software you are using. We accept PDF, JPEG, TIFF, EPS formats as print file. The minimum resolution should be at 300 dpi. The higher the resolution, the better the printing quality.

All your Artwork must be in CMYK format and the elements should be flattened and the script has to be embedded. We accept PDF, JPEG, TIFF, EPS formats as print file. For PDF-files please pay attention to the pre-press settings. In a PDF file. The minimum resolution should be at 300 dpi. The higher the resolution, the better the printing quality.

After receiving your artwork, it will go through our Basic-Filecheck. This check-up provides a basic verification of your printing data for their usability to be printed.

We are working with DPD (www.dpd.com) However, depending on the product we may have different carriers.

If something has gone wrong with your order, you can advise us of this. We will do all possible to rectify it smoothly and promptly. Please follow the steps below when reporting a complaint: Submit the complaint in writing: By email to intrilo@gmail.com, by post to Intrilo Business Services 10, Columba Road Inverness IV3 5HQ. Any defect must be proven. Please note that 5% of the quantity may be spoilage. That's why we need proof showing more of the delivery. This of course only applies to visible defects. It does not cover underdeliveries or elapsed delivery deadlines. Let us know how many of the items are affected. We reserve the right to request some samples by post or to collect the goods for inspection. Tell us how you would prefer the matter to be resolved. The complaint is assessed promptly by our staff. We will get back to you by email as soon as possible, using the contact address stored in your customer profile.

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